An independent operator serving the UK 24 hours a day. Roadside assistance, flatbed transport and nationwide vehicle movement, handled by trained recovery drivers who tell you exactly what is happening and when.
Reduce uncertainty at every point of the journey. From the first call to the last handover, our customers should always know what is happening and what happens next.
Founded in Sheffield in 2016, we now run eighteen trucks from six regional depots. Roughly a hundred and twenty jobs a day, seven days a week, across every UK region.
Whether you are stopped on the hard shoulder or arranging a scheduled vehicle move, one number handles it. Every job is quoted in writing before we set off.
Emergency
Immediate response for cars, vans and light commercial vehicles that will not restart or cannot be driven safely.
Recovery
Damage-free loading for lowered, prestige, electric and non-driveable vehicles. Straps, wheel nets and clean beds every time.
Priority
Priority dispatch for stops on the hard shoulder, refuge areas and smart motorway lanes. We coordinate with National Highways.
Post-incident
Post-collision uplift and delivery to your chosen bodyshop, storage yard or salvage centre with full paperwork.
Scheduled
Pre-booked point to point vehicle movement across England, Scotland and Wales. Fixed price on confirmation.
Trade
Regular pickups from Manheim, BCA, Aston Barclay, Copart and independent trade sites, with immediate delivery.
The details that make the difference on a bad day.
Every call reaches a trained controller within thirty seconds, not a chatbot or an automated menu.
A quote is issued by SMS before we set off. No inflated bills, no unexpected charges on completion.
Hydraulic tilt beds, remote winches and clean decks. The right truck for the vehicle, every time.
Every driver holds an appropriate licence, PAS 43 accreditation and refresher training every twelve months.
Booking confirmation, driver name, live tracking link and delivery confirmation, all by text.
Weekly invoicing, dedicated account manager and priority dispatch for garages, insurers and auction buyers.
You will always know who is coming, when they will arrive and what has been agreed. No surprises.
A trained controller answers within thirty seconds, takes your location and vehicle details and confirms whether you are in a safe position.
You receive a text with the driver name, arrival window and the agreed price before any recovery work begins.
Our nearest driver is assigned. You can track progress and message them directly from the confirmation link.
Your vehicle is loaded, transported and handed over at your chosen destination, whether that is home or a garage.
Trucks are stationed across our regional network so response times stay predictable. Long-distance transport is quoted and dispatched from the nearest depot to your collection point.
A short selection from over 1,200 verified Google reviews. Every review is unedited.
Broken down at 2am on the M1. Booked, quoted and picked up within an hour. The driver kept me updated the whole way. Genuinely reassuring at a stressful moment.
We use NX Recovery for weekly auction pickups from Manheim. The paperwork is spotless and the pricing has not changed since our first invoice. Reliable partner.
My Tesla wouldn't start after a service. They arrived with a flatbed suitable for EVs, loaded it correctly and delivered it to the dealership without a mark on the paint.
Broke down on the M25 in the pouring rain. NX arrived within 40 minutes, coordinated with National Highways, and had me safely off the carriageway in ten minutes. Professional throughout.
Battery died in the Tesco car park with a boot full of shopping. NX arrived, jumped it, then fitted a new battery in the car park itself. Under an hour end to end.
Bought a car privately in Glasgow. NX collected it, sent me a photo before loading and after unloading, and delivered the next day for a fixed price with no hidden charges.
If your question is not here, our controllers can answer it in a minute on the line.
Response times depend on your location and current dispatch load. In built-up areas we usually arrive within 45 to 60 minutes. Motorway and dual carriageway calls receive priority. Your controller confirms an arrival window before you agree to proceed.
Yes. Once we have your location, destination and vehicle details, you receive a written quote by SMS. The price is fixed at that point unless the situation changes significantly on arrival, in which case we discuss it with you before continuing.
Cars, vans up to 3.5 tonnes, motorcycles on our lowered beds, light 4x4s, electric vehicles, and prestige or lowered cars using split-deck loading. For heavier commercial recovery we work with partner operators and can arrange the job on your behalf.
Yes. Our drivers are trained on the correct loading procedures for high-voltage vehicles, including neutral mode for Tesla, Porsche Taycan, Mercedes EQS, Audi e-tron and every mainstream EV. We use soft straps and never attach to the drive components.
We accept card payment on completion. For accident and insurance recoveries we work directly with your insurer where cover applies. Trade customers can open an account with 30 day terms after a straightforward credit check.
NX Recovery holds £10 million public liability insurance, £5 million goods in transit cover and operates to PAS 43 standards. Our motorway operators hold NHSS 17 accreditation. Certificates are available on request.
Check that everyone is safe and speak to the emergency services first if there are injuries. Once you are secure, call our line. We attend, take photographs of the vehicle for your records and remove it to a bodyshop or storage yard of your choice.
A standard credit check and trading history is all we require. Trade accounts include weekly invoicing, negotiated rates, priority dispatch and a named account manager. Message us on WhatsApp for details.
We're building a voice and chat assistant that can triage your call in seconds, confirm your location, quote a price and connect you to the nearest driver, without you ever waiting on a menu.
Whether you need immediate roadside help or want to arrange scheduled transport, the fastest way is to call or message. A trained controller is on the line every hour of every day.
Everything you might want to check about how we handle your data and the terms on which we work. Last updated 1 April 2026.
NX Recovery Ltd is a company registered in England and Wales, company number 09318471. We are the data controller for the personal information you share with us. For data protection enquiries, please call or send a WhatsApp message to +44 7362 787237 and ask for the compliance officer.
We collect personal information only where it is needed to deliver a recovery job, respond to an enquiry, or manage an account. This typically includes:
We use your information to deliver the recovery, transport or roadside service you have requested, contact you about the job in progress, respond to enquiries and provide quotes, meet our legal obligations, and improve our service through internal training and process review. We do not use your information for marketing without your consent, and we do not sell your data to third parties.
We share the minimum information required to deliver our service. This may include our drivers and controllers, your nominated destination (garage, bodyshop, private address), your insurer where cover applies, our accounting, IT and telecoms providers under written data processing agreements, and law enforcement or regulatory bodies where required by law.
Job records are retained for six years to meet accounting and insurance requirements. Call recordings are kept for 90 days. Quote enquiries that do not proceed to a booking are deleted after 12 months. Trade account records are retained for the duration of the account plus six years after closure.
Under UK GDPR you have the right to ask for a copy of the personal information we hold about you, ask us to correct or delete inaccurate information, withdraw consent, object to processing based on our legitimate interests, and complain to the Information Commissioner's Office. To exercise any of these rights, call or WhatsApp +44 7362 787237 and ask for the compliance officer. We will respond within one calendar month.
Our website uses only functional cookies that are strictly necessary for the site to work. We do not run advertising, retargeting or behavioural tracking. We use aggregated, anonymised analytics to understand which pages are used most.
If you have a complaint about how we handle your data, please contact us first. If you are not satisfied with our response, you can complain to the Information Commissioner's Office at ico.org.uk or by calling 0303 123 1113.
These terms apply to services supplied by NX Recovery Ltd, a company registered in England and Wales, company number 09318471, VAT registration GB 214 8734 21.
We provide roadside breakdown assistance, flatbed and lift-and-tow recovery, scheduled vehicle transport, accident and insurance recovery and auction collection services within the United Kingdom. Where we sub-contract a job to a partner operator this remains a contract with NX Recovery Ltd on the same terms.
All work is quoted in writing before dispatch. A quote becomes a binding contract when you confirm acceptance verbally, by text message or by proceeding with the service. The quoted price is fixed unless the situation on arrival is materially different from the description provided, in which case any change is discussed and agreed with you before continuing.
Payment is due on completion. We accept all major UK debit and credit cards, contactless payments and, for scheduled bookings, bank transfer. VAT is charged at the prevailing rate. Trade accounts are invoiced weekly on 30 day terms unless otherwise agreed in writing.
We undertake to carry out our services with reasonable care and skill, in accordance with PAS 43 and any additional applicable standards. Motorway operations are carried out by drivers holding current NHSS 17 accreditation. Our staff arrive equipped and insured for the work agreed.
You warrant that you are the owner of the vehicle or that you are authorised by the owner to arrange its recovery or movement. You are responsible for the accuracy of the information provided during booking. You must inform us of any modification, load, cargo or fault that may affect the safe handling of the vehicle.
NX Recovery Ltd carries £10 million public liability insurance, £5 million goods in transit cover and £1 million cyber liability insurance. We accept liability for damage caused directly by our negligence during a job, subject to reasonable inspection at the point of collection. Pre-existing damage noted on collection or apparent from our photographic record is excluded. Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded by law.
You may cancel a scheduled booking free of charge up to 24 hours before the collection window. Cancellations within 24 hours are subject to a charge equivalent to 25% of the quoted price. Emergency roadside dispatches cannot be cancelled once the driver has been dispatched, however we will only charge for costs actually incurred.
Where a vehicle is stored in one of our secure yards, the first 24 hours are included. Beyond that, storage is charged at £18 per vehicle per night. Vehicles left uncollected for more than 30 calendar days without contact will be treated in accordance with the Torts (Interference with Goods) Act 1977.
We take complaints seriously and reply to every one. Please raise any concern by phone or on WhatsApp. Where we cannot resolve a complaint to your satisfaction, you may refer the matter to the SIA-registered ADR scheme applicable to the recovery industry, details of which are available on request.
These terms are governed by the laws of England and Wales. Any dispute arising from them is subject to the exclusive jurisdiction of the English courts.
For any enquiry about these terms please call or WhatsApp +44 7362 787237, or write to our registered office. The line is answered 24 hours a day.
